Experience

Desktop Support Specialist August 2007 – Present, Quinnipiac University, Hamden, CT

Assist management in planning and performing enhancements of computer facilities

Support the campus-wide laptop purchase program

maintain a working knowledge of PC hardware and software in a client/server environment.

Assist Information Services with special projects

IT Finance Systems Intern June 2007 – August 2007, Sikorsky Aircraft, Stratford, CT

Built and designed web application for a call list

Developed in ASP//.NET

SQL/Oracle database

Technology Services Engineer (TSE) Intern June 2006 – August 2006, Turner Construction, Milford, CT

Installation of corporate network hardware (VPN’s, Switches, Routers)

Travel to job sites to troubleshoot desktops, laptops, servers, network, and software issues.

Create utilities to support corporate rollouts

Systems Engineer April 2004 – August 2005, Computech, Wethersfield, CT

Supervise and train intern staff

Development and installation of corporate network hardware

Troubleshooting Windows 98/2000/XP/SBS

Installation and configuration of commercial WiFi networks

Implementation of anti-virus solutions

Virus, malware, and spyware removal

Telephonic computer support

Computer Consultant July 1999 – April 2004, Self Employed

Configuration and installation of desktop systems

Setup of home and office wired/wireless networks

Troubleshooting desktop, laptop, and server issues

PC Hardware installation and repair

Virus removal

Education

Bachelor of Arts degree in Interactive Digital Design

2005 – Present, Quinnipiac University, Hamden, CT

Computing Technology Industry Association (CompTIA)

2005, A+ Certified Professional (COMP001003709399)

Associate of Science degree in General Studies

2000 – 2003, Gateway Community College, New Haven, CT

Volunteer

Audio & Visual Effects Technician 2000 – 2002, American Cancer Society Relay for Life, Cheshire, CT

Organize, setup, and manage lighting, sound, and video equipment.

Provide 24-hour technical support during live events.

Firefighter June 1997 – Present, Cheshire Volunteer Fire Department, Cheshire, CT

Member, Computer Aided Dispatch Committee.

Help maintain computing equipment.

Participate in fire prevention and safety awareness programs.

Respond to fire and rescue emergencies.